Warranty and returns

We always strive to ensure the satisfaction of our customers, but if for any reason the product purchased from Cavuun seller does not meet your expectations, you can return it within 14 days from the date of purchase.

To facilitate the return process, here are detailed instructions:

How to get a refund for the item:

You can provide your bank card details for a refund. Simply enter the card number and the cardholder's full name in the return form. Typically, the money is refunded to the account within 2-7 days after the decision to refund is made.
We appreciate your trust in us and strive to provide guaranteed support and satisfaction for every customer. In case of any questions, our support team is always ready to help.
Thank you for shopping at Cavuun Marketplace!
Return Policy
You can return a new item without signs of use within 14 days from the date of purchase.
1. Return Conditions:

You can return the item in the following cases:
- If upon inspection the new item did not match the color or size.
- If the item does not meet your expectations.
- If the item does not match the description or provided photos.
- If the item has insufficient quality.

2. Condition of the item:

- Without mechanical damage.
- Fully equipped.
- With all labels and factory markings retained.
It is important that the item retains its original appearance and has no signs of use.

Please keep the packaging, sales receipt (or invoice), and warranty card.
If you have any questions or clarifications about the return procedure, our support team will be happy to assist you.

Thank you for shopping at Cavuun Marketplace, and we hope for long-term cooperation!
Items Not Eligible for Return
1. Food products, medicines, and remedies.
2. Personal hygiene items.
3. Perfume and cosmetic products.
4. Feather and down products.
5. Toothbrushes.
6. Shaving devices.
7. Combs and massage brushes.
8. Underwear and bedding.
9. Products in aerosol packaging.
10. Printed publications.
11. Products made of natural and artificial hair (wigs).
12. Baby items (diapers, pacifiers, feeding bottles, etc.).
13. Manicure and pedicure tools (scissors, files, etc.).
14. Jewelry made of precious metals, precious and semi-precious stones.